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KNOWLEDGE ASSISTANTS

The answer is in your files. But where?

Manuals, directives, contracts, minutes from twelve years. A knowledge assistant does not search them for keywords but for meaning — and names the document, the page and the date for every answer. What it cannot back up, it does not claim.

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Available — the scope depends on your document holdings.

What a knowledge assistant does

Retrieval augmented generation on your own holdings: your documents are prepared and made searchable, without any model being trained on them. Your knowledge does not leave your house.

Every answer carries its sources. If the assistant finds no evidence, it says so — and invents nothing to fill the gap. That is the whole difference from a chat window.

Permissions apply to the assistant too. Anyone who may not open a document gets no answer out of it either.

On to the presentation

Who it is for

Who works with it

Support and back officeOnboarding that does not depend on an experienced colleague's calendar. New people find answers themselves, from day one.
Legal and complianceEvidence instead of recollection. Every piece of information comes with its source — and contradictions in your own holdings surface before somebody else finds them.
Engineering and serviceKnowledge where the work happens: on the phone, in the field, without calling the office back.

How an answer comes about

From the question to the substantiated answer. The assistant first looks for the passages and only then formulates — never the other way round.

Knowledge assistant · evidence search4 passages checked
How long do we have to keep claim files?
  • Archiving directive2024 edition · page 12
    used
  • Retention regulationsannex B · page 3
    used
  • Board minutes2023-11 · page 2
    discarded
  • Claims handling manualchapter 9 · page 77
    discarded

Ten years from the closure of the case. For files involving personal injury the longer period of twenty years applies.

Archiving directive · 2024 edition · page 12Retention regulations · annex B · page 3
  1. Take stock — file shares, drives and wikis connected
  2. Preparation — documents split up and indexed
  3. Question — in plain language, no search operators
  4. Evidence search — the matching passages are fetched
  5. Review — a person sees the answer together with its sources (decided by a person)
  6. Answer with source — document, page, date

The bars show how well a passage matches the question. Only the top ones go into the answer, and they are listed underneath by name.

In practice

Three industries, Three outcomes

The same assistant, three sets of holdings. Twice it answers, once it holds the answer back — because two directives contradict each other.

The same question, for the fortieth time

The answer is in a directive from 2024, in minutes from 2023 and in an e-mail thread. New staff find none of them — and ask the colleague who has no time right now.

Question: refund after cancellation?back office · free text
Refund directive
match, page 4
Board minutes 2023-11
match, page 2
E-mail thread 2022
discarded · superseded
Substantiated answer
pro rata from the date of cancellation
Answer with sourcesTwo current sources agree. The superseded e-mail thread is named but not used.

More products

We do more than this

Document Intelligence

Reads every document, checks it against your rules and shows why it decided the way it did.

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Inbox & automation

The shared mailbox sorts itself — and nothing is left lying around.

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Decision Engine

Your rules in one place, applied the same way to every case — and explainable at any time.

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Bespoke systems

When no product fits, we build the system — from the data model to the handover.

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THIS PRODUCT ALSO STORES ENCRYPTED.

What does that mean?

Separate keysEvery client has their own. Access to one set of records opens no other.
Roles, not trustPermissions are granted and withdrawn at any time. Withdrawal takes effect immediately.
Proof, not promiseWhat we claim here you can read in the log — case by case.

Data and processing stay in Switzerland. The legal basis is the revised Swiss Data Protection Act, and for personal data from the EU the GDPR applies in addition.