Legal
Terms and Conditions
Last updated: 25 July 2026
1. Scope and contracting party
1.1 Contracting party
Alpha Informatik
Zurich, Switzerland
Email: info@alphainformatik.ch
Phone: +41 76 595 95 89
1.2 Scope
These Terms and Conditions apply to all business relationships between Alpha Informatik and its customers. Deviating terms of the customer only become effective if agreed in writing.
1.3 Services
Alpha Informatik develops and implements automation solutions, in particular for document processing using OCR and AI systems for fiduciary and accounting firms as well as insurance companies.
2. Conclusion of contract and scope of services
2.1 Offer and conclusion of contract
Contracts are concluded exclusively by written agreement. All offers are non-binding until written confirmation is given.
2.2 Service models
Alpha Informatik offers two main service models:
- Development and handover: one-off system development with full handover to the customer
- Development with support: system development with subsequent technical support
3. Customer duties and responsibility
3.1 Automatically generated results and validation
The customer is expressly obliged to review and validate all results generated by automated systems, OCR and AI technology before making business-critical decisions. Automated systems can make mistakes and do not replace human oversight (human-in-the-loop).
3.2 Data protection and compliance
The customer is responsible for compliance with all applicable data protection laws in respect of its own data and the data of its end customers.
4. Prices and payment
4.1 Price agreement
Prices are agreed individually and may comprise the following components:
- one-off implementation fees
- monthly service and support fees
- complete system purchase
5. Warranty and liability
5.1 Warranty
Alpha Informatik warrants that the systems developed are created in accordance with the current state of the art. The warranty period for technical defects is 6 months from system handover.
5.2 Limitation of liability
The liability of Alpha Informatik is limited to intent and gross negligence.
Alpha Informatik is not liable for slight negligence, indirect damage, consequential damage or lost profit, to the extent permitted by law.
5.3 Exclusion of liability for automated systems
Alpha Informatik is not liable for damage arising from erroneous system results, OCR or AI errors, or automated decisions that the customer uses without adequate review.
6. Data protection and confidentiality
6.1 Data protection
Personal data is processed in accordance with our privacy policy and the applicable data protection laws.
6.2 Processors and third parties
Alpha Informatik uses cloud and AI services from third parties with corresponding data processing agreements (DPA).
7. Intellectual property
7.1 Developed software
Upon full payment, the rights of use in the individually developed software pass to the customer.
7.2 Existing technologies
Rights in pre-existing technologies, frameworks and know-how remain with Alpha Informatik.
8. Final provisions
8.1 Applicable law
Swiss law applies exclusively, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.
8.2 Place of jurisdiction
The exclusive place of jurisdiction is Zurich, Switzerland.
8.3 Severability
Should individual provisions of these Terms be invalid, the validity of the remaining provisions shall remain unaffected.
9. Contact
If you have any questions about these Terms, you can reach us at:
Alpha Informatik
Zurich, Switzerland
info@alphainformatik.ch
+41 76 595 95 89